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Refund policy

Last updated: June 2026

At Veloura, your satisfaction is our priority. We stand behind every product we sell with our 60-Day Money-Back Guarantee.

60-DAY MONEY-BACK GUARANTEE
If you are not completely satisfied with your purchase for any reason, you may request a full refund within 60 days of receiving your order — no questions asked.

HOW TO REQUEST A REFUND
Email us at support@officialveloura.shop with your order number and reason for return. Our team will respond within 24–48 hours with return instructions.

REFUND CONDITIONS
- Products must be returned in their original or reasonable condition.
- Refunds are processed to your original payment method within 5–10 business days after we receive your return.
- Original shipping costs are non-refundable unless the return is due to our error.

DAMAGED OR INCORRECT ORDERS
If you received a damaged, defective, or incorrect item, please contact us within 7 days of delivery with a photo of the issue. We will send a replacement or issue a full refund at no cost to you.

CONTACT
Veloura — support@officialveloura.shop